Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us on email@example.com.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
North Somerset Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations:
Some PDFs added to our website after September 2020 are not fully accessible as we have not yet had the resources to update them.
We will be going through these PDFs gradually to bring them up to WCAG 2.1 AA standards. We are aiming to have them all up to the correct standard by December 2021.
Not applicable on this website.
Content that’s not within the scope of the accessibility regulations
Older PDFs and other documents
Some of our older PDFs and Word documents are essential to providing our services. By September 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old meeting minutes and agendas.
What we’re doing to improve accessibility
We have included our disability officer and users who rely on assistive technology to help us improve the accessibility of the website on a regular basis.
Our content is continually reviewed and written to a set of standards that promote the use of plain English.
Preparation of this accessibility statement
This statement was prepared on Monday 7 June 2021.
This website was last tested on Monday 7 June 2021. The web content team used a sample of pages that included the ‘top 10 customer tasks’ based on web metrics data from Google Analytics.
- clear and concise writing, including easy to understand instructions
- headings and page titles were descriptive and in semantic order
- all text link is meaningful
- if icons are used, they are accompanied by text
- meaningful alt text on images